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CHIME IS HIRING MEMBER SERVICES ASSOCIATES – NOW – IN RENO

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***Chime is an Essential Service Provider and is open during the pandemic.***

As a Chime Member Services Associate, your role would pay you:

--$17.00 per hour, 40 hours per week (A Rate)

--$16.00 per hour, 24 hours per week (B Rate)

Work From Home // Office Workplace

For reasons of data security, this is typically a position that is performed within our Reno office. But during the current COVID-19 challenges, all our Member Services Associates have been given company-owned computer equipment and are WORKING FROM HOME. Once working within our office is again possible, our Member Services Associates will return to working within the office.

To work from home on this program, you will be handling phone calls, and must therefore provide a zero background noise work environment.

Contractor // Employee

During the current COVID-19 challenges, we are initially hiring independent contractors for this position. But we are doing this only to determine if you intend to work with us long-term. (Long-term employment is our goal.) Following your 90 Day Introductory Period, you will become an EMPLOYEE, and eligible for all employee benefits, including Medical, Dental, Vision, Life insurance, Paid Time Off, Paid Holidays, Overtime.

About Chime

Chime is the largest and fastest-growing player in the challenger-banking space, providing mobile and online banking technology in the U.S. and facilitating over 5M accounts with no physical branches. Chime is a technology company relentlessly focused on helping our members achieve financial peace of mind. That's why Chime offers access to award-winning services without hidden fees, can give members early access to their paychecks, and enables members to grow their savings automatically.

And Chime is just getting started!

Chime is proud of Chime's mission, is devoted to members, and is passionate about applying technology to the challenge of making financial health a reality for everyone. If you're looking to join a fast-growing company with a beloved daily-use product, and an authentic mission that puts people first, we want to meet you!

Be part of Chime's amazing Member Services team! We are currently hiring for the next Member Services training class.

As a Chime Member Services Associate, you are provided fantastic training to help you become a Chime service expert, enabling you to deliver the highest level of efficiency, friendliness, knowledge, and quality via telephone, email, chat, and app-based platforms. If you dream big, set audacious goals, love tackling the hard stuff, and love working with smart, fun folks, let's talk about this opportunity to join the Chime Member Services team!

You will be joining an exciting new financial tech team where you'll feel valued and inspired to contribute your unique skills and experience.

A Day in the Life of a Chime Member Services Associate:

• We stay human. We are accessible to our members through in-app support, email, chat, and over-the-phone service that inspires member confidence with every contact.
• We keep it real. We build trust and connection with personalized service, ensuring we respond to every member's request with accurate information about their Chime account while addressing their personal banking needs.
• We keep it simple. We start with the most direct solution for our members and only add if it is necessary. We ensure each member receives specialized information that matches their needs to our product offerings.
• We make it happen. Using superior Chime Banking knowledge, excellent investigation and problem-solving skills, we work with members to explore, realize, recommend, and resolve their issue on first contact.
• We respect the rules. We take seriously our obligation to protect our members, so we balance customer needs with Chime policies, banking regulations, and compliance.
• We Chime in. We listen to our customers and our partners, and we value what they have to say. We know that feedback strengthens our product, improves our processes, and increasees our member's happiness.

What Can You Bring?

Member-first Orientation with High Emotional Intelligence:

• Ability to provide superior quality support via in-app platforms, telephone, email, live chat
• Ability to empathize with, and prioritize, member needs, see things from our member's perspective
• Results-oriented in addressing and resolving complex member issues, and escalating as required
• Active listener able to receive, understand, evaluate, and remember important details, and then respond in a friendly and appropriate manner
• Expertise in conflict resolution, de-escalation skills, negotiation, and resolution
• Excellent English communication skills (verbal and written), with an ability to respond to member's inquiries with personalized, friendly, accurate responses
• Self-confident, dependable, punctual, adaptable to change
• Ability to work independently, as well as cross-functionally, within the Chime organization
• Bachelor's Degree from an accredited institution is preferred (or a combination of work/college experience, for example: AA degree [2 years] and 2 years work experience)
• 9+ months experience in a customer service role
• Basic knowledge and understanding of US banking products and services is a plus

Technology Know-How

• Basic Microsoft Office and Google Suite skills
• Ability to type 30 words per minute
• Working knowledge of basic SMS text and Email functions (Gmail preferred)
• Experience navigating multiple systems, applications, search tools
• Working knowledge of Microsoft Windows and Google Cloud
• Zendesk experience a plus

Passing a National FBI Fingerprinting Background Check is required, and paid by SRP.

About SRPSupport

Our best investment is in our team! For this reason, Chime, in concert with the team at SRPSupport, has built a fantastic program that offers each team member an excellent base salary, and a self-directed Career Development Program that provides personal and professional development, internal promotions, and increased earnings.

As a member of this team, you will be an employee of SRPSupport. SRPSupport is a professional outsourcing and staffing service, focusing exclusively on the provision of United States-based and Global part-to-full-time professionals in the customer care field. Our depth of knowledge in the Service & Customer Care Industry allows SRPSupport to find the best available talent within any recruiting landscape.

Our Chime Member Services team members enjoy flexible work schedules, opportunities to learn & grow, and best of all, our team members work with customers who love banking with Chime.

Benefits

• A broad array of medical, dental, vision, life insurance plans, as well as wellness benefits
• Paid Time Off (regardless of hours worked)
• Paid Holidays
• Paid Ongoing Training
• Professional Development

Other Perks

• Bonus Opportunities: Performance Recognition, Tenure Badges, Referral Earnings programs
• Commuter Stipend or Covid@Home Stipend
• Work-From-Home or delightful office environment (depending on location)

Additional Opportunities to Grow Within the Program

Full-time and Part-time Leads and Supervisory roles are available with tenure in the program, and with a prefered background in:

• Banking Operations
• Financial Services, or a related field
• Management Experience

Come Join Our Team!

Service Response Partners, LLC / SRPSupport is an Equal Opportunity Recruiting Service committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. We do not permit or condone any form of discrimination or harassment by our company's managers, associates, or vendors based on race, color, religion, national origin, gender, disability, protected veteran status, sexual orientation.

Apply for this opening at http://ServiceResponsePartners.recruiterbox.com/jobs/fk0qjkv?apply=true

Amazon Chime is a communications service that lets you meet, chat, and place business calls inside and outside your organization, all using a single application. Developers can use the same communications infrastructure and services that power Amazon Chime, and add audio calling, video calling, and screen sharing capabilities directly to their applications using the Amazon Chime SDK.

Chime Support Chat Rooms

Amazon Chime Voice Connector is a service that enables enterprises to migrate their telephony workloads to AWS. IT professionals can use Voice Connector for low-cost SIP trunking from on-premises or cloud-based phone systems. Voice Connector supports inbound calling, outbound calling, or both. Developers can also use Voice Connector to build PSTN calling in their own applications using the Amazon Chime SDK or stream audio for phone call analytics and machine learning.

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Use one app for all your communication

Amazon Chime lets you meet, chat, and place business phone calls with a single, secure application. You don't need to switch between applications to collaborate and can instantly go from a chat to a call, share your screen, and even invite more people to join your meeting. When it's time for your meeting, Amazon Chime will call you on all your devices to help ensure you are never late, and that your meetings start on time.

Pay only for what you use

Amazon Chime offers pay-per-use pricing which lets you pay for features you use, on the days that you use them. With pay-per-use pricing there's no upfront investment or long-term contracts. You can switch between Basic features that don't include a charge, and Pro features that do include a charge. You can use the right features for your business without worrying about overspending.

Nextiva offers Amazon Chime video conferencing and screen sharing as part of its suite of connected communications solutions, allowing businesses to stay connected while working from anywhere.

Lumen offers Amazon Chime as part of their Unified Communications and Collaboration Services portfolio, providing enterprise customers the reliability and security of Lumen global network, and the benefit of consolidated billing.

T2M Works is a market leading Unified Communications and Collaboration company focused on providing the right business outcomes for customers. Helping clients get the most out of Amazon Chime, Amazon Voice Connector, and Amazon Connect is what separates T2M from all other telecom partners. T2M Works develops business communications solutions using the Chime SDK and advanced AWS services like Lex, Lambda, and Kinesis. As an Amazon Managed Service Provider, T2M Works does the heavy lifting to help you maximize the return on your AWS investment.

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Use all Amazon Chime Pro features for your organization.

Join a meeting or sign up for Amazon Chime Basic for 1:1 meetings and chat.

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Chime Support Team